Returns & Exchanges

Due to the perishable nature of our frozen meal products, we cannot accept physical returns; however, we are committed to ensuring your satisfaction through our refund or replacement guarantee for any damaged or incorrect orders.

Return Process

• 1.
  Inspect Your Delivery

  Upon arrival, immediately check your meals and ensure the dry ice has kept the contents at a safe, frozen temperature.

• 2.
  Document Any Issues

  If your order is damaged or incorrect, take clear photos of the packaging and the specific items in question within 24 hours of delivery.

• 3.
  Contact Support

  Email our customer service team with your order number and the photos of your shipment to initiate a claim for a credit or reshipment.

• 4.
  Dispose of Product

  Once your claim is processed, you may discard any damaged items or keep incorrect meals at your discretion, as no physical return shipment is required.